Frequently Asked Questions
Everything you need to know about your next pair of GREATS.
How do GREATS sneakers fit?
Most of our leather sneakers, including the Royale, run slightly large. We recommend ordering a half size down from your standard athletic shoe size for the best fit.
What is your return policy?
We offer a 30-day return window for all unworn sneakers in their original packaging. Returns are easy and free for all domestic orders within the United States.
Where are your shoes manufactured?
Our premium sneakers are designed in Brooklyn and handcrafted in world-class factories in Italy and Portugal using high-quality, locally sourced leathers.
How should I clean and care for my sneakers?
For leather styles, we recommend using a damp cloth and mild soap. For suede, use a specialized suede brush. Avoid machine washing to preserve the integrity of the materials.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs duties.
Are your materials sustainable?
We are committed to responsibility. Many of our collections feature recycled cotton laces, biodegradable outsoles, and leathers sourced from Gold-certified tanneries.